As a Full Service Payroll Customer, there may be times when our tax filing team is unable to file a tax return for you. This could be due to an invalid tax ID number or another issue that would require you to take action.
The exact actions you need to take to resolve the issue have been emailed to the contact on file from our tax team:
Sender: [email protected],
Subject line: Attention Required: Unable to File Tax Return
Here’s how to fix a tax filing issue:
Click the notification icon in the software.
Tax filing error notification in the software
2. A module will pop up displaying the type of tax filing and the period ending date of the issue.
3. Click the “Fix Now” button.
4. A message will appear with the tax filing error that occurred when Patriot attempted to file on your behalf.
5. Fix the issue by resolving the matter with the government agency or updating the EIN, if needed. Exact steps you need to take are included in an email sent to the contact on file.
Inaccurate EIN
If an inaccurate EIN has been entered into the software, just enter the correct number in the EIN box.
Click “Submit.”
Patriot will attempt to re-file the return.
Contact Government Agency
If you need to contact the government tax agency to resolve the issue, you can return later to indicate the issue has been resolved.
Click the checkbox reading “I have resolved this problem. Please submit the return for [your company name].”
Click Submit
Patriot will attempt to re-file the return.
FAQ: If a tax filing failed because another company already filed
Q: I don't know who would have filed this, can you tell who did?
A: No. We only get an error that says we can't file for a form and period that already has a return on file. You will have to check with your former accountant or payroll provider to see if they did.
Q: No one else would have filed. Why am I getting this?
A: Most commonly, we see that a previous payroll provider is unaware that they shouldn't be filing any longer so they keep filing zero liability returns for you when they shouldn't.
Q: Can you guys amend this return to match what I have in my Patriot account?
A: We can, but we will need you to get the original form that was filed so we can use it to fill out the amendment since the amendment asks for the original form's figures. If you are confident that the original was a zero return, we can use that assumption to fill out the return.