Why Was My Direct Deposit Application Denied, and How Can I Resolve It?
Direct deposit applications can sometimes be denied for various reasons. Below, we outline the most common causes of denial, steps to resolve them, and additional information to help you successfully set up direct deposit with Patriot Software.
Common Reasons for Direct Deposit Denial
Missing or Incorrect Documentation - Missing proof of your Federal Employer Identification Number (FEIN). Ensure you provide official IRS documentation as proof. - Bank account type mismatch. Direct deposit requires a business bank account. If your submitted bank statement shows a personal account, you must provide a statement for a business checking account. - Documents uploaded to the wrong section. If you upload documents to the general "bank statement" section instead of replying to the direct deposit team’s email, your application may not be reviewed correctly.
Eligibility Criteria Not Met - Lack of a history of successful collections. To become eligible, you need at least three successful collections or payrolls paid via wire to Patriot.
Operational or Geographical Restrictions - Patriot Software’s payroll services are only available to businesses operating entirely within the United States. Applications involving international operations or fund movement will be denied.
Steps to Resolve a Denied Application
Review the Denial Reason - Check the email notification you received for the specific reason your application was denied.
Provide Correct Documentation - Submit acceptable proof of your FEIN, business bank account, or other requested documents. Ensure all pages of the required documents are included. - Reply directly to the direct deposit team’s email thread with the documentation attached to ensure it is reviewed promptly.
Meet Eligibility Requirements - Establish a history of successful collections if this was the reason for denial.
Notification Process
You will receive an email notification indicating whether your direct deposit setup was approved or denied. Be sure to monitor your email for updates.
Special Cases
International Operations: Businesses with any part of their operations conducted outside the United States are not eligible for Patriot Software’s payroll services.
International Fund Movement: Applications involving international fund movement are prohibited by Patriot’s banking partners.
By following these guidelines and addressing the specific reasons for denial, you can successfully resolve issues with your direct deposit application.