Patriot Software includes several built-in tools to help you find answers without leaving the software. When you need to speak with someone directly, Patriot's U.S.-based support team is available by chat, phone, and email during business hours.
Contact Patriot Support
Patriot offers free, U.S.-based customer support by chat, phone, and email. There is no charge for routine support
Support hours: Monday through Friday, 9:00 a.m. to 7:00 p.m. Eastern Time
In-Software Help Tools
Hint Help Icons (Question Mark Icons)
Help icons appear throughout Patriot Software as small question marks inside circles. These icons provide quick, page-specific guidance without navigating away from your current task.
Hover over a help icon to see a brief tip or explanation.
Click a help icon to open a suggested help article from the Patriot Help Center in a new window.
Help icons are turned turned on by default when you first log in and are turned off or on by the Hints On/Off link in the footer of the software.
Video Icons (TV Icons)
Some pages in Patriot Software display a small TV icon. Clicking a video icon opens a step-by-step training video for that page or feature. For example, the video icon on the Run Payroll page links to a walkthrough of how to pay an employee.
Video icons are turned on by default when you first log in and are turned off or on by the Hints On/Off link in the footer of the software.
Turning Icons and Hints Off
If you prefer to hide both the help icons and video icons, click the Hints On/Off link at the very bottom of any page in the software. This toggle hides both icons and any inline hint messages. Clicking Hints On/Off again will restore them.
The Help Center
The Patriot Help Center contains written articles and videos covering every area of the software. You can access the Help Center from anywhere in Patriot Software.
How to Access the Help Center
There are two ways to access the help center in your software
Click the Get Help link at the top of any page in Patriot Software.
2. Click the purple icon at the right bottom corner of your software screen.
The Help center will pop up at the bottom right corner of your software. Click the home icon to see support options:
Searchable help articles
Contact options (chat, phone, and email)
Search for a Help Article
There are two ways to search for articles in the Help Center:
From the help center home page click Search for Help
At the bottom of the help center click Help
3. Type your topic in the search bar at the top of the Help Center.
Click on the help article applies to your question.
The help article will open at the right side of your software screen.
Live Chat (Messenger)
Live chat is available during support hours, 9:00 a.m - 7:00 p.m ET, Monday - Friday.
To start a chat:
Click Get Help at the top of any page, or by clicking the purple arrow at the bottom right of your software screen.
There are two ways to initiate the chat in the help center:
On the home screen: Click Ask a question
At the bottom of the help center: Click Messages
About Fin
To answer your question as quickly as possible, Fin, our AI agent, may assist with chats after normal support hours with information in Patriot's Help Center and support resources. Our team reviews answers for quality and accuracy, so we can keep improving your support.
Fin's answers are based on our Help Center content and may not always be complete or current. For anything consequential, please confirm with a team member.
How to Get Live Support
At anytime during a conversation with our AI agent you would like to speak to our live support, please just type "human," "agent," "person", "representative," and our team will takeover.
Finding Your Chat/Message History
You can find your most recent 14 days of conversation history in the messenger section of the help center.
If you have access to multiple companies, the messages will be the most recent 14 days worth of messages for any of the companies you have messaged about no matter which account you are logged into.
Download a Chat Transcript
To download your current chat transcript
Click the three dots in the right corner of your help center chat.
Click the download transcript link.
Phone
Call (877) 968-7147 during support hours 9:00 a.m - 7:00 p.m ET, Monday - Friday to speak with a US-based support representative.
You can also email Patriot directly at the following addresses:
General questions: [email protected]
Tax notices or filings: [email protected]
Direct Deposit: [email protected]
Sales or product capabilities: [email protected]
Accountant partners: [email protected]
Patriot's support team responds to email messages during support hours (Monday through Friday, 9:00 a.m. to 7:00 p.m. Eastern Time). Email support anytime with your account number and your question. Patriot will respond in the order emails are received.
Support Hours and Holiday Closures
Patriot Software support is available Monday through Friday, 9:00 a.m. to 7:00 p.m. Eastern Time.
Support is closed on the following holidays:
Holiday | 2026 |
New Year's Day | Thursday, January 1 |
Easter Observance | Friday, April 3 |
Memorial Day | Monday, May 25 |
Independence Day | Friday, July 3 |
Labor Day | Monday, September 7 |
Thanksgiving Day | Thursday, November 26 |
Day After Thanksgiving | Friday, November 27 |
Christmas Eve | Thursday, December 24 |
Christmas Day | Friday, December 25 |